Support & Guide
From deposits and withdrawals to bonuses and game rules — find clear, straightforward guides on everything at CasinoOlus. And if you still have questions, we're always here to help.
Topic Guides
Deposit via bKash, Nagad & Rocket
Withdrawal Rules & Timeframes
Claiming Offers & Terms
Profile, Verification & Security
Slots, Live & Sports Rules
Installation & Usage Tips
Step-by-Step Guide
Fund your account in just a few minutes using bKash, Nagad, or Rocket.
After logging in, click the wallet icon in the top right corner, then tap the "Deposit" button.
Choose your preferred option from bKash, Nagad, Rocket, or bank transfer. Step-by-step instructions are provided for each method.
Deposits are accepted from a minimum of ৳200 up to a maximum of ৳5,00,000. To qualify for a bonus, set your deposit amount according to the relevant offer's requirements.
Open your mobile banking app and use "Send Money" — the CasinoOlus number will be displayed on screen. Make sure to save your reference number.
Your balance is typically updated within 2–5 minutes. You will receive both an SMS and an in-app notification. If there is a delay, contact support with your reference number.
Withdrawal Process
Withdrawals at CasinoOlus are simple and are completed within 3–15 minutes in most cases.
Withdrawing your winnings raises a lot of questions for many players — especially the first time around. CasinoOlus's withdrawal system is designed so that even first-time users can cash out without any hassle.
KYC (Know Your Customer) verification is mandatory before your first withdrawal. You'll need to upload a photo of your National ID or passport along with a selfie. The process is usually completed within 15–30 minutes. Once verified, no further documents will be required for future withdrawals.
To withdraw, click the "Withdraw" button in the Cashier, enter the amount, select your payment method, and confirm your mobile number. Withdrawals for Bronze and Silver members are typically processed in 5–15 minutes. Gold tier and above are instant. The minimum withdrawal is ৳500, with a daily maximum of ৳2,00,000 (higher limits may apply for VIP tiers).
Withdrawing from your bonus balance requires meeting the wagering requirements. You can check how much is remaining under the "Bonus Progress" section in your account dashboard. If you need any help, our support team is available 24 hours a day.
Security
Casinoolus has put important measures in place to keep your account and funds secure.
Every CasinoOlus account is protected with SSL encryption. However, technical safeguards work best when paired with your own vigilance. The simplest and most effective step you can take is enabling two-factor authentication (2FA).
With 2FA enabled, no one can access your account even if they know your password — a one-time code will be sent to your phone at every login. Additionally, change your password regularly and never use a password on CasinoOlus that you use on any other site. Avoid logging in over public Wi-Fi.
If you notice any suspicious login activity — such as sign-ins from an unfamiliar device or location — change your password immediately and notify the support team. You can review your account activity log from Profile Settings.
All data and transactions are secured with 256-bit SSL encryption — as safe as your bank.
Enable 2FA via SMS or an Authenticator app — and your account is virtually hack-proof.
Your personal information is never shared with third parties. We comply with GDPR policy.
View your full login and transaction history in your profile — if anything looks suspicious, take action immediately.
Bonus Guide
CasinoOlus has a transparent bonus system — the terms are easy to understand and straightforward to meet.
New members automatically receive a welcome bonus on their first deposit — no code required. Your bonus balance is displayed separately and used independently from your main balance. Once wagering requirements are met, any winnings from the bonus are transferred directly to your main balance.
Wagering means you must place bets totalling a specified multiple of your bonus amount. For example, a 25x wagering requirement on a ৳1,000 bonus means you need to wager a total of ৳25,000. This doesn't have to be done all at once — it accumulates gradually as you play various games. You can always track your progress under the "Bonus" tab in your account.
Any unused bonus will be forfeited once it expires, so start playing soon after claiming one. If you're ever unsure about a bonus offer, reach out directly via the Help Center's live chat for instant clarification.
Payment Details
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| bKash | ৳200 | ৳500 | 2–5 Minutes | Free |
| Nagad | ৳200 | ৳500 | 2–5 Minutes | Free |
| Rocket | ৳200 | ৳500 | 5–10 minutes | Free |
| Bank Transfer | ৳1,000 | ৳2,000 | 1–3 Hours | Free |
| Crypto (USDT) | ৳500 | ৳1,000 | 10–30 Minutes | Network Fee |
FAQ
Enabling 2FA is straightforward. Log in to your account and click the profile icon in the top right corner. From there, Settings → Security → Two-Factor Authentication go there.
There are two options: (1) SMS Verification — a 6-digit OTP will be sent to your registered mobile number each time you log in. (2) Authenticator App — use Google Authenticator or Authy for an added layer of security.
To use an Authenticator app, scan the QR code and confirm the connection by entering the generated code. Once 2FA is enabled, your account becomes significantly more secure — even if your password is compromised, no one can gain access.
Participation in CasinoOlus tournaments is generally automatic — simply playing the designated games will add you to the leaderboard. However, some premium tournaments require separate registration or a ticket purchased with loyalty points.
Rankings are determined by total winnings — based on net winnings in some tournaments, and total wager amount in others. The rules are clearly stated on each event's page.
Prize rewards are automatically credited to winners' accounts within 24 hours of the event ending. Prizes may be in the form of cash, bonus credits, or free spins — as specified in the event details beforehand. In the event of any dispute, CasinoOlus's decision is final.
Contact Us
For the fastest resolution, use live chat. Average response time is 90 seconds.
24/7 ActiveFor detailed or complex issues, send us an email. You can typically expect a reply within 2–4 hours.
support@casinoolus.wsSpeak directly with our team over the phone for urgent matters. VIP members receive a dedicated line.
8:00 AM – 12:00 AM